An intrepid customer of Booksurge extracted email addresses from a mass mailing and contacted all (?) of us, asking if we had problems with the company. In some ways, I do: formatting errors being the main one. I corrected errors in galleys and the seem to have created new ones. But there are many things I am pleased with. I've now read a number of complaints about the covers of various author's'books but mine is just fine. That's probably because I supplied my own art work. I took a digital picture of the beach where my novel is set and sent it to my cousin's wife, Ellen, who is a professional artist. I commissioned a painting of the photo, for a fraction of what she normally charges - thanks, Ellen, and asked here to add a tipi or two and, "oh yeah, can you add some sort of Indian art-work horse?"
She obliged, had the resulting painting scanned by a friend of hers and sent me a CD which I then supplied to Booksurge. The result was, in my opinion, just great. Go to Amazon and see for yourself.

So yes, there are still kinks in the Booksurge system but there are also some parts that work very well.